We want you to have a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.
1. No Returns
We do not accept returns once the order has been delivered.
2. No Refunds
We do not provide refunds for delivered orders.
3. No Exchange for Change of Mind
Exchange is not available for:
- Change of mind
- Color preference
- Size preference
- Personal preference or any other reason
4. Damaged Product
If you receive a damaged product, please contact us immediately after delivery. The issue will be reviewed and verified by our team.
5. Wrong Product
If you receive a product that is different from the product you ordered, please contact us immediately after delivery.
6. Unboxing Video is Mandatory
A clear and continuous unboxing video is mandatory for any damaged or wrong-product claim.
The video should clearly show:
- The unopened package
- Opening of the package
- The product received
- Any damage or discrepancy
Claims without a valid unboxing video will not be accepted.
7. Report Within 24 Hours
Any damaged or wrong-product issue must be reported within 24 hours of delivery.
Claims reported after 24 hours may not be accepted.
8. Product Condition
Products that have been worn, washed, altered, used, or damaged after delivery will not be eligible for exchange or replacement.
9. Exchange / Replacement
For a verified damaged or wrong product, an exchange or replacement may be provided after review and approval by our team.
No refund will be issued.
10. Contact Us
For any damaged or incorrect product, please contact us via Call or WhatsApp within 24 hours of delivery.
Please keep the following ready for verification:
- Order details
- Clear unboxing video
- Photos/videos of the issue
Thank you for understanding and cooperating with our policy.